Culture
Attitudes and behaviors, which are characteristic of a group or community.

Cultural Competence
A set of similar behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations. 

Limited English Proficiency
Individuals who do not speak English as their primary language. They have a limited ability to read, speak, write, or understand English and may be limited English proficient, or "LEP."

These individuals may be entitled language assistance with respect to a particular type or service, benefit, or encounter.

Health Literacy
The degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions.

Plain Language
Writing that is clear and to the point. It helps to improve communication. And, it takes less time to read and understand.


Read More